WHAT IS YOUR EXCHANGE POLICY?
We want you to love what you ordered, but if something is not right, let us know. You may return the merchandise and place a new order for another colour, or a different size, or an entirely new style.
In the unlikely event that any merchandise you have ordered from us is not received in good condition, damaged or defective, or if merchandise delivered, is different from what you had ordered, you may return the merchandise. For the process of return, the product should be unused and in the same condition as you received it with its original packaging & the tags.
The merchandise return is valid within 7 days from the date on which these goods were delivered. Submit a request to
care@onesky.in and include your order number to start the process & Reason.
We’ll happily provide a replacement within 7 days as per the stock availability
WHAT IS YOUR RETURN POLICY?
We’ll happily provide a replacement within 7 days from your order date, provided that the garment is unused and unwashed.
WHAT IF I RECIEVE A DAMAGED GARMENT?
In the unusual case where you receive a damaged or defective garment from us, please immediately notify us at care@onesky.in with pictures of the garment and we’ll instantly replace it for you, subject to stock availability.
Please ensure you keep the garment untried, unworn, and unwashed. Notify us within 14 days of receiving the order.
WHAT IF I RECIEVE A WRONG GARMENT? SOMETHING I DID NOT ORDER.
In the unusual case where you receive a garment which is not a part of your order, please immediately notify us at care@onesky.in with pictures of the garment and we’ll instantly replace it for you.
Please ensure you keep the garment untried, unworn, and unwashed. Notify us within 14 days of receiving the order.
Note: Returns on sale garments are not acceptable.
WHAT IS YOUR REFUND POLICY?
In cases when you are looking for refund you would have submit your request oncare@onesky.in with reason. We would give you add the Money to your account wallet which can be used within next 2 months of the Refund Initiated by our team.